One of the keys to operating a successful bicycle shop is to optimize your service department/service center. With over 20 years in the bicycle industry, including shop/sales/service center management experience, professional bicycle race mechanic experience, and extensive experience with customer service optimization, PROBIKEWRENCH Consulting can offer your shop a competitive edge through a variety of different services, individually designed to meet your specific needs.
- Service Department Layout and Design
- Service center performance consultation, with in-depth report and action items
- Focus on service center optimization, in order to increase efficiency and decrease repair turnaround time
- Setting up and maximizing mechanic workspace(s)
- Mechanic-specific tool selection and placement
- Eco-friendly shop design
- Service/Sales Team Training
- Team or one-on-one training for staff members, to create a team that functions on the highest level of efficiency and customer service
- Mentorship/Coaching
- Extensive mentorship and business coaching plans are available for long-term support and follow-up on action plan elements
- Apprenticeship
- Develop apprenticeship programs, which function as a means of developing staff for the future
- Recruiting Services
- Find and retain qualified and certified staff members to complete your team
Other contract services, available upon request:
- Technical and mechanical support at bicycle races and other events
- Development of local bicycling advocacy action plans
- Social Media and Marketing Plans
- Press releases, articles, and collaborations for service-related topics
To schedule an appointment to discuss any of our services, please contact Josh Boggs at probikewrench@gmail.com.
PROBIKEWRENCH 