One of the keys to operating a successful bicycle shop is to optimize your service department/service center.  With over 20 years in the bicycle industry, including shop/sales/service center management experience, professional bicycle race mechanic experience, and extensive experience with customer service optimization, PROBIKEWRENCH Consulting can offer your shop a competitive edge through a variety of different services, individually designed to meet your specific needs.

  • Service Department Layout and Design
    • Service center performance consultation, with in-depth report and action items
    • Focus on service center optimization, in order to increase efficiency and decrease repair turnaround time
    • Setting up and maximizing mechanic workspace(s)
    • Mechanic-specific tool selection and placement
    • Eco-friendly shop design
  • Service/Sales Team Training
    • Team or one-on-one training for staff members, to create a team that functions on the highest level of efficiency and customer service
  • Mentorship/Coaching
    • Extensive mentorship and business coaching plans are available for long-term support and follow-up on action plan elements
  • Apprenticeship
    • Develop apprenticeship programs, which function as a means of developing staff for the future
  • Recruiting Services
    • Find and retain qualified and certified staff members to complete your team

Other contract services, available upon request:

  • Technical and mechanical support at bicycle races and other events
  • Development of local bicycling advocacy action plans
  • Social Media and Marketing Plans
  • Press releases, articles, and collaborations for service-related topics

To schedule an appointment to discuss any of our services, please contact Josh Boggs at

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