Campagnolo – PROBIKEWRENCH

20180207_075058[1] The second and third days of the PBMA Dulles Workshop were as packed with information as the first day, if not more so.

All the seminar attendees began Day Two with a panel discussion about the future of service in our industry. Panelists included Ed Reynolds (PBMA Board Member, Clemmons Bicycle Shop), Jenny Kallista (PBMA Board Member, Appalachian Bicycle Institute), and myself. It was a great discussion panel. Several members of the crowd participated, and several participants appoached us following the discussion for more conversation. The buzzwords around the discussion and the workshop seemed to be “service-only,” “mobile,” and, “consumer-direct.” Take that for what it’s worth. More thoughts to come…

Here’s a breakdown of what my group did on Day Two:

SRAM – Great hands-on clinic. We did a remote lever bleed on a RockShox Reverb dropper post, overhauled a Charger 2 damper for a RockShox Pike, and bled a new SRAM Guide hydraulic disc brake. I learned a lot, and Ed and Simon had great tips on how to sell suspension service and upgrades to customers.

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Stan’s No Tubes– We learned a lot about the history and technology that has led Stan’s to be the industry’s leader in tubeless products. This clinic taught us a lot about different conversions, materials used in sealant, what makes a tubeless rim and tire combination work, and more ways to be profitable by selling tubeless technology to those that come in our shops.

Magura– I thoroughly enjoyed the Magura session in Dulles. Jude Monica, who is really a legend in our industry (and overall great dude), instructed us on how hydraulic brakes work, including some really in-depth drawings of a lever and caliper. The Magura staff also showed us new technology, like their wireless dropper post (WANT), and instructed us on how to properly bleed a Magura brake.

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Ruckus Composites – This seminar, although not really a hands-on period of instruction, was one of my favorites. Carbon, one of the most widely-used materials in bike and component construction, is very mysterious to some people. The guys at Ruckus spent time explaining the material, then showed examples of their carbon repair process. The things that they can do to repair and salvage a broken carbon frame is RIDICULOUS. If you can imagine it, they can probably make it happen, AND paint it to match the old paint job. I was severely impressed.

We finished the evening with a networking event in the lobby. I got to spend some time meeting with new industry folks, catching up with old friends, and sharing war stories with seasoned mechanics. That was a really fun time, and I hope the PBMA continues to integrate that into their events.

Day Three began with a talk by Mike Reisenleiter (Winged Wheel Development), entitled, “Service Profits and the Future of Retail.” His talk took a look deeper into the state of bicycle retail, both now and in the not-so-distant future. The buzzwords kept coming back into the picture, but Mike presented numbers that demonstrated that brick-and-mortar stores are not all going away, but the landscape of how we do business is changing. I found his talk to be very interesting, and plan on discussing these topics with him more in the near future.

The next presentation was from Brett Flemming (Efficient Velo Tools). A former service manager for multiple Bike Gallery locations in Portland, Oregon, Brett followed his passion for tools and founded his own company several years ago. EVT has now become his main job, in addition to speaking gigs around the country with PBMA. I heard Brett speak in Atlanta at a NBDA seminar around ten years ago, and the message remained mostly the same: your quality and customer service should never be compromised, and that will set you above the rest. I thoroughly enjoyed the talk, and the conversation with Brett over the course of my time in Dulles.

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The rest of the final day concluded with two three-hour seminars. The first was the PBMA eTech seminar, taught by Ed Benjamin of the Light Electric Vehicle Association (LEVA). Ed is probably the BEST resource for general e-bike knowledge in the United States. We learned a lot of basic e-bike knowledge, parts, and tools we would need to repair e-bikes. LEVA also offers other advanced certifications to allow mechanics to level up their knowledge and be a better technician for our customers.

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The last clinic of the event was the Campagnolo Tech Clinic. The Campy N.A. crew did a great job teaching us about the history of the company, EPS (Campagnolo’s Electronic Groupsets), the MyCampy app, and their new hydraulic road disc brakes (which is styled and functions a LOT like a Magura brake… ). I have never seen a rotor with a more rounded edge on it, which should silence critics of road disc technology.

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All in all, the PBMA Technical Workshop was a great event, and offered certifications and continuing education units that will be helpful in maintaining my mechanic certification and increasing my effectiveness around my shop. I would highly recommend these events in the future, as I’m sure they will expand to other regions of the country and also modify the courses of instruction as time passes.

Several years ago, I was road cycling regularly, participating at and leading most of our shop’s group rides, doing some solo training, and doing some other casual rides with friends. I stayed fairly fit, but at this point in time, I was pretty close to my mid-season prime, and had some legs about me. I started seeing an older gentleman show up for our group rides on occasion. I had seen him before, riding on his own, but he started tagging along on our Wednesday night “hammerfest.”

I gave him the obligatory once-over, the look that all roadies give to new members of their cycling group, not to belittle or offend, but to size up our new riding companion and his equipment. He was kitted out in Italian-made cycling garb, and his steed was a custom titanium and carbon Seven, with a full Campagnolo Record 10 gruppo. Upon this first glance, I could tell that he and I shared the same appreciation for very nice things. He straddled the bike, one foot clipped in, and was ready to ride… and was grinning from ear to ear. Interesting.

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We didn’t make verbal pleasantries at first, we just introduced ourselves by exchanging pedal strokes and paceline duties. This interesting character, who was obviously a few decades older than I, was able to suffer with the best of us. Upon returning to the parking lot to complete the ride, I gave the obligatory, “Good ride,” and continued home. The entire way home, I wondered, “Who was that guy?”, like I was trying to find out the identity of the Lone Ranger, or another masked superhero from a black-and-white television series. I didn’t anticipate someone his age having the ability to ride that hard and hang with us twenty-somethings. I was impressed… and respected that greatly.

Over the course of a few years, the guy kept coming back to our rides. He always rode at a very-high level, and we forged a friendship. His style never changed, and his smile never went away. He began coming into the shop more often, and I had the privilege of working on his Seven. I glued his tubulars, installed his Campy Super Record 11-speed gruppo, and did other maintenance on the bike, from time to time. One day, he brought a lady-friend into the shop, to help her purchase some cycling gear. He introduced us, but he didn’t tell me she was his new flame… he didn’t have to. He had a glow about him that I hadn’t seen before, and it was obvious that he was really into this lady. We outfitted her with cycling shoes, clipless pedals, and some proper cycling attire… keeping it perfectly fashionable, of course.

A while after that, I received word that my friend had been hit by a car, knocked off the bike, and had broken his hip. He was hurt pretty bad, but I knew he’d make a comeback. It was a long recovery, but he was a resilient old bugger, and I was sure he’d ride again. I didn’t see much of him for a while, after all… if he wasn’t riding his bike, he didn’t really need any maintenance or anything that I could provide at the shop. Just recently, he stopped by the new shop I work at, and we exchanged pleasantries. I knew he had visited that shop in the past, so I wasn’t shocked to see him, but I was happy that he found me. He greeted me with that same big smile on his face, same gentle attitude, and he seemed extremely happy that we had the chance to talk, even for just a few minutes. I was glad that I would be able to work on his bikes again, and to be able to ride with him again soon.

Little did I know, that was the last time I would speak with him. Bud Phillips, my friend, was hit by a truck while riding his bike in our town. He was air-lifted to a local hospital, and is currently on life support, with little to no brain activity, and has been that way since Saturday. Barring a miracle, Bud will pass away soon after the machines are unplugged from his body, which will be any day now. Since Saturday, I’ve been waiting for word of my friend’s impending passing. Needless to say, it’s been a rough week.

Just last week, I wrote about the death of champion mountain biker Burry Stander (“Death and Fear in Cycling”), and how much of a tragedy it was, not knowing that the same tragic situation would darken the roads of our town, just a few days later. Cyclist versus vehicle incidents seem to be increasing at a staggering rate. I don’t know the exact situation surrounding Bud’s incident, so I can’t blame anyone for the accident. I will say that motorists today are more distracted, less patient, and seemingly less sympathetic to individuals who choose to exercise their right to take a more healthy, two-wheeled approach to travel. Bud is not the first friend of mine that has been on the wrong side of this equation, and I can say, without a doubt, that he probably won’t be the last.

But it needs to stop. I’m tired of losing friends.