After working USPRO Championships with Team Exergy in May, I sold my trusty Park Tool PRS-21 repair stand to a buddy back home, so I could purchase a new stand I had seen on some cycling blogs, the Feedback Sports Sprint repair stand. The SRAM NRS West Coast crew and Josh from Team Exergy had already been using the Sprint stand since Sea Otter, and being a fan of the fork-mounted repair stand, I wanted to get my hands on one. I called Feedback, and placed one on backorder to ensure delivery as quickly as possible.
Fast forward a few months… no Sprint Stand yet. I called back and forth to Feedback to see if there were any updates, and they told me that they had received some feedback (pardon the pun) on the stands from the prototype units that had been sent to the race teams, and were making improvements before they put them to market. I completely understand that, and as an end-user, I’d rather not hassle with additional modifications needing to be made after the initial purchase. It should be as simple as pulling the stand out of the box and getting to work.
Unfortunately, the delivery date on the Sprint stand is August 9th-10th, and I’m flying out for the Tour of Utah on the 5th of August, so… I had to make a switch. This time around, I had to pass on the Sprint stand for the good ol’ Feedback Pro-Elite stand. I’ve used the Pro-Elite in the past at several events, and used the same clamp in a Park floor-mounted shop stand before. It works well, and I’ve had no issues with the ones I’ve dealt with on previous occasions, so I don’t mind making the switch. It will be here next week, just in time for the Utah trip.
Thanks to Feedback Sports for not compromising the integrity of the product by pushing it to market before it is ready, and ultimately looking after the customer. Even though the outcome isn’t exactly what I had hoped for, I appreciate the honesty and the willingness to work with me to get me taken care of in a pinch. I look forward to dealing with Feedback Sports again in the future, because of their great products, but more importantly, because of their amazing customer service.
(Another quick customer service note about Feedback Sports: Earlier this year, at the CTS Bucket List Tour of California Race Experience, we didn’t have any racks to hang the bikes from before or after rides, and were in a bind. We had been leaning the bikes against the truck and trailer for the first two days of the event, which was not very safe, especially with the quality of the bikes that the CTS clients were riding. One of our mechanics, Mike Hetrick (Mr. Goodbike, Gainesville, FL) called his friend Doug (founder/president of Feedback) and he was able to ship us two A-Frame portable event stands NEXT DAY from Colorado, allowing us to be safe with the bikes, and to be more efficient in our work for the remainder of the trip. This is one reason I decided to choose Feedback Sports for my repair stand purchase. Kudos to the staff of Feedback Sports for all their good work!)